Alignment Factory

Reviews

• John Carrascal

  Jan, 26 2018
  ★ ★ ★ ★ ★
  *UPDATE*
  *After some back and fourth I was able to resolve my balancing issue. Like always, the alignment was great! Now that Ken also did the balancing, the truck is driving the way it should. Super smooth. He made a good point that he makes more money on alignment due to the fact it take less time and that is their expertise. Sometimes I wish I would have never met Ken, because it has made me very picky! I know now how a car/truck should feel when you drive it. If he only balances my tires once so be it, I'll ride out till I get four more and have them balanced again. Also, Ken's helper is very knowledgeable and friendly. It is also great to set up an appointment and have them start working on your car on time.*
  
  What's the point of having a balancing machine and not use it. I remember coming here and gladly paying more to get my tires balanced and perfectly aligned on my car or truck, now I have to run around town try to find a place that balances my tires properly because Ken doesn't want to do balancing anymore. I mean seriously do you want me to take the tires off for you? Christ almighty it's your job. Why does there need to be so many rules and regulations to get a freaking balancing or alignment job done I mean you're supposed to cater to the customer last time I checked especially one that's been going there for over 10 years! I'm done.

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