Roto-Rooter Plumbing & Water Cleanup

Reviews

• Michael Goldberg

  Aug, 24 2018
  ★ ★ ★ ★ ★
  The night of Thanksgiving the plumbing in my home backed up in 2 of the bathrooms. The timing couldn't have been worse. I had family in town for the holidays. I went on-line at 12:30 a.m. and requested service first thing in the morning. I was lucky to have Aaron Suarez (tech #2394) show up at 9:30. He immediately diagnosed the problem and pulled the toilet out of my master bathroom and ran a snake to break through the blockage. He said that the problem may happen again and the right thing to do was to have a clean-up valve put in the front of the house and do a high pressure water cleaning of the pipes. He did not pressure me to do the service. 2 days later, the line was blocked again and I called Aaron and I authorized him to do the service as previously mentioned. He arrived at my home at 9:00 a.m. It was a tough job as he had to dig down 4 feet in the front of the house to find the main pipe leading into the home. He had another technician (Rafael #3619) join him at 11:00 a.m. to assist him. They eventually found the main pipe, did the high pressure water service to clear out the lines and then ran a snake into the pipes with a camera to show me that the pipes were very old and there were some cracks in it. Eventually I will have to replace the pipes, but he did not pressure me to do it. He explained what needed to be done. Aaron and Rafael finished the job and left my home at 6:00 p.m. Although the job was bigger than Aaron expected, he stuck to his original price that he quoted at the beginning of the job. Both Aaron and Rafael were very professional and I would highly recommend them and roto rooter in the future!

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